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Approximately 1 million passengers pass through Harwich International every year, travelling on ferry services to the Netherlands.
The port remains one of the UK's most important passenger ferry terminals, and this success has been boosted by the operation of state-of-the-art vessels on the Harwich to Hook of Holland route.
A unique passenger walkway/boarding bridge has been purpose-designed and built to meet the needs of the Stena Line vessels. It forms part of a multi-million pound investment.
Harwich International has a long tradition of regular passenger links with Europe, and works hard to maintain its reputation for a high-quality, personal service.
With a separate entrance for passenger vehicles, there is a direct route to the check-in booths for cars, and a simple and stress-free passenger experience. Vending facilities are available at the car check-in area.
For passengers arriving by train or coach, or intending to leave their car at the port, a very short walk takes them to the newly refurbished, air-conditioned passenger terminal.
Inside the terminal, there is ample seating near to the ferry operators' reception desks, with café, gift shop, information point and cash machine also available.
Baggage services include airport-style check in and reclaim carousels. A covered walkway connects the terminal directly with all the passenger berths. All this ensures a fast, efficient and comfortable experience.
In the highly prestigious cruise sector, it is Harwich International’s service levels and location that truly set it apart. With a long tradition of handling passenger ships, the port has facilities and expertise to ensure cruise passengers and ships’ crew alike receive memorable customer service.
The purpose-built cruise terminal has excellent passenger and luggage handling facilities. An ongoing series of investments including gangway modifications and additional baggage handling areas delivers an unbeatable service, matching the requirements of modern large cruise ships.
Harwich is the most northerly of the major cruise ports on the UK’s east coast, and is perfectly placed for Scandinavian and Baltic cruises, as well as round-Britain and other European destinations. The strength of this location is recognised by major cruise lines and has been paramount to success in this sector.
Easy access to London’s four airports – in particular Stansted, just 50 miles away – is complemented by excellent road links. Rail services take passengers to the door of the cruise terminal.
Visitors to the port value the friendly and personal service, which is supported by discreet but highly effective security. The facilities and terminal are exceptionally clean and well maintained. This cleanliness reflects the pride of all port staff in the service they offer, and is well recognised and appreciated throughout the cruise industry.